Questions to Ask When Vetting a New Commercial Cleaning Company

Are you looking to hire a commercial cleaning company for your facility? Great idea! Hiring a commercial cleaner can help take the stress and overwhelm off your staff and give you the confidence and peace of mind knowing your facility is cleaned properly.

However, there are a few questions you should consider asking before hiring a cleaning company. In this blog post we will explain what questions you may want to, why you would want to ask them, and the answers to look for.

What services do they offer?

When hiring a commercial cleaning company for your business you will want to make sure that they can provide all the services required for your facility. A certain company might seem like a good fit, but then you find out they only offer window cleaning.

If you are looking for a complete cleaning then you will end up having to hire additional companies, which will be a hassle monetarily and practically. It is best practice to confirm that the company you plan to hire can address all the unique cleaning needs for your specific type of facility.

What are their rates?

A cleaning company may offer all the services you need, but they might be out of your budget range. One of the reasons to hire a commercial cleaning company is to help save time and money, so you will want to make sure you understand their pricing model.

There are several things that can contribute to the overall cost of a cleaning company’s services, and these will be discussed in the following points. Check out our commercial cleaning calculator to learn more about our pricing and rates in this blog post.

Does the company provide their own supplies and equipment?

A reliable and trustworthy cleaning company knows how to do whatever job is needed in an efficient and effective manner with their own supplies. Commercial cleaning companies generally hold a much higher standard of cleaning and therefore use more advanced, efficient, and high-quality cleaning implements.

A cleaning company that brings their own cleaning equipment is fantastic because it saves you the cost of buying cleaning supplies while giving your building access to a superior cleaning.

When are their services available?

Even if a cleaning company is affordable, efficient, and meets all your needs, a fundamental scheduling conflict can mar the entire experience. For example, for industries that stay open later into the evening, like restaurants, a cleaning company that only provides services during regular workday hours is not going to be a feasible option.

If a cleaning company does not offer its services on weekends, industries like K-12 education that are open during the week would find it difficult to work with them. It’s also important to know how a company will be communicating with you and how quickly you will receive an answer to any questions that may arise.

At Commercial Cleaning Corporation, we pride ourselves on our 24-hour response time. We also provide electrostatic disinfection and emergency cleaning services within 24 hours, sometimes almost immediately if resources and staff allow.

Is the business insured and if so, for what?

Accidents happen, especially in the cleaning world. Windows break, people fall. When accidents happen, it is important to know that you will not be held liable for damages. Do not be afraid to ask for proof of insurance as it can save you financial and legal troubles in the future.

At Commercial Cleaning Corporation, we offer worker’s compensation in the event of an accident, as well as liability insurance for accidental property damages.

How does the company screen their employees?

It is more than reasonable to want to confirm that the people who will be inside your facility have clean backgrounds. At a minimum, any commercial cleaning company should screen their employees for drug use and make sure they do not have a criminal background.

What quality assurance methods does the company have?

An important question to ask is what type of quality assurance measures the company has in place so you can learn how the company manages the quality of work done by their employees.

A dependable cleaning company should perform regular inspections to confirm the quality of work done, and with the number of apps and software available for just this reason, there is really no excuse for a commercial cleaning company to not have several layers of quality assurance in place.

If a company is not carrying out regular inspections at a minimum, you may want to consider hiring another company.

How many years has the company been in business?

In general, if a company has been around for a long time then you can assume that they do their job well and have ample experience and expertise in the janitorial industry. This is especially relevant in the cleaning industry, where new technology is constantly being introduced.

If a cleaning company has been in business for many years, it may also indicate that they are able to stay up to date with the latest cleaning technology and utilize it effectively, without becoming obsolete.

What industries does the company serve?

Before hiring a commercial cleaning company, you will want to know if they have serviced other companies in your industry. Experience is key and while every facility has its own cleaning procedures, it is a major plus to know that the people you are hiring have successfully worked in a facility like yours in the past.

A cleaning company that has worked with other customers in your industry should understand the nuances of your business and facility needs. This understanding can cut down on cleaning technician training time as well as the time it takes to clean your facility, saving your money in the long run.

Does the company utilize green cleaning methods and products?

If you are not familiar with the term “green cleaning,” check out our blog at LINK to learn what it is, why it is important, and how it can benefit your company. Green cleaning is great for the environment as well as your employees. If having a lighter environmental footprint is something that is important to you, then you may want to consider asking about the company’s green cleaning protocols and use.

Hiring a commercial cleaning company is a big commitment and it is important to get as much information as possible about the company before making that commitment.

Of course, there may be other questions you have, but we feel that these are the top 10 most important questions to ask when choosing a commercial cleaning company that’s right for you.

We offer free consultations and walkthroughs of your facility, which you can schedule by filling out this form. If you have any questions, please fill out that form and we will get back to you quickly.