Most of us probably take our time when cleaning, but as a facility owner looking to hire a commercial cleaning company, you—more than anyone—understand that time is money. How can you ensure that you are getting your money’s worth when working with a commercial cleaning company?
The answer lies in key performance indicators, also known as KPIs. KPIs are quantifiable measurements that show how well a company is doing in regards to business objectives. The information provided by KPIs is essential to developing strategies, making improvements where necessary, and overall guiding the company in the right direction.
In the cleaning industry, there are five categories of KPIs. Under those categories are the actual KPIs that your cleaning company should be tracking the metrics and progress of. Full transparency of this information will help you decide if the company’s work is up to standard, and whether or not to move forward with their services.
The five KPI categories are:
- Quality of Service
- Client Satisfaction and Responsiveness
- Cleaning Crew
Quality of Service
When reporting on the quality of service, cleaning companies should be conducting quality audits on:
- Individual employees, or their respective teams, to determine if additional training is necessary
- Location or department to see if improvements are needed
- Items and equipment to ensure they are functional
Client Satisfaction and Responsiveness
When reporting on client satisfaction and responsiveness, cleaning companies must record any and all feedback they receive including:
- Customer surveys
- Customer complaints
- Special requests submitted compared to special requests completed
When reporting on cleaning technicians, cleaning companies should be tracking the following:
- Employee attendance and absenteeism
- Employee retention and turnover rates
- Time on site (how much cleaning is done per hour)
- Task performance (completion of all tasks assigned)
- Cost per area cleaned
- Hours dedicated to training on policies and procedures1
When reporting on safety, cleaning companies must keep records on:
- Number of near misses
- Number of lost workday incidents
- Number of OSHA recordable incidents
- Floor slip resistance training to test floor safety
When reporting on finances, cleaning companies should compare their actual expenses to their allocated budgets, including the amount spent on:
How Commercial Cleaning Corporation Tracks KPIs
In the commercial cleaning industry where companies are required to meet standard inspection benchmarks, Commercial Cleaning Corporation raises the bar, holding our cleanliness standards to a higher level. We provide professional site-specific training for every new crew member, covering every type of location we service.
Beyond that, our advanced workforce monitoring system, geo-tracking capabilities, and labor-saving techniques ensure productivity and create transparency and flexibility for both clients and management teams. We understand the importance of KPIs and measuring cleanliness metrics that matter to you.
If you are a facility owner looking for a commercial cleaning company that understands the KPIs needed to keep your building safe and clean, then contact us today by clicking here.