Renewal time is decision time. It can be tempting to roll your janitorial contract over for another year without a second thought. But here’s the real headache: dealing with a cleaning company that’s not delivering, then being locked into a long-term agreement with them.
Before you auto-renew, pause and ask yourself if your cleaning service meets expectations. Renewal time is your chance to make changes, renegotiate, or adjust services so they match your facility’s current needs. Whether running a busy office, clinic, school, or any other property, asking the right questions now can save a year of frustration and keep your space looking its best.
Here’s a practical checklist of questions for facility managers to ask before signing that renewal. Grab a notepad and let’s get this right.
Janitorial Contract Renewal Checklist: Key Questions to Ask
1. Cleaning Quality
Has the cleaning been consistent and up to standard? Do you walk in each day to a space that feels fresh, or do you notice corners being cut? You shouldn’t have to chase down missed spots or redo work. A reliable crew keeps your facility clean and well-maintained every time, without reminders.
2. Responsiveness & Communication
When you report an issue, do they respond quickly and fix it without hassle? Do they keep you updated on supply needs, schedule changes, or incidents without you having to follow up? A good provider is easy to reach, quick to act, and timely with communication.
3. Proactivity
Do they catch and address things before you do? Have they ever suggested improvements like seasonal deep cleans or smarter routines? The best partners flag low supplies, equipment issues, or areas needing extra care, showing they’re invested in your facility’s success.
4. Staffing & Scheduling
Does the crew size and schedule still fit your building? If needs have changed, the service should adjust—without leaving you short-handed or overpaying for coverage you don’t need. If staff seem rushed or coverage feels excessive, it’s time to right-size the plan.
5. Team Stability & Training
Do you see the same familiar faces, or is it a revolving door? Low turnover and strong training mean fewer mistakes, safer practices, and a crew you can trust in your space.
6. Fit for Your Facility
Do they understand the unique needs of your facility type? From healthcare to schools to offices, the right methods and standards matter, and your provider should know your protocols inside and out.
7. Methods & Equipment
Are they using modern tools and techniques, and maintaining them well? Updated equipment and products make cleaning more effective, efficient, and safe. Providers who invest in their methods show they’re committed to quality.
8. Pricing & Value
Is pricing clear, with no surprises on the invoice? Do you feel confident that the service matches the cost? The right provider delivers both transparency and value.
9. Handling Issues & Requests
When special situations arise—events, emergencies, deep cleans—do they step up without hesitation? A provider that’s flexible, responsive, and solutions-focused shows they take your business seriously.
10. Overall Satisfaction
At the end of the day, are you genuinely happy with their service? Renewal time is the perfect chance to be honest with yourself. Stick with them if they’ve earned your trust, or explore other options if they haven’t.
Make an Informed Decision (Your Facility Deserves It!)
Renewing a janitorial contract isn’t just signing a piece of paper. It’s committing your facility’s cleanliness and reputation to that provider. By asking the questions above, you’ll get a clearer picture of where your current janitorial service stands. You might confirm that they’re doing a stellar job (in which case, renewing with confidence is easy). Or you might uncover some gaps that need addressing in the contract or even find that it’s time to shop around. Either way, you’re doing due diligence to protect your building and the people in it.
Commercial Cleaning Corporation (CCC) is a leading provider of janitorial and building maintenance services in the Mid-Atlantic region. We serve health and medical facilities, corporate, institutional, educational, commercial, and industrial buildings with professional commercial cleaning services and supplies, supported by time-tested processes, tracking, and oversight.
Contact us to discuss how CCC can deliver consistent quality, responsive support, and customized cleaning solutions for your unique environment.